Frequently Asked Questions
اکثر پوچھے گئے سوالات
Everything you need to know about ordering game top-ups from AceTopUp Pakistan
Ordering & Payments
آرڈر اور ادائیگی
Ordering is fast and simple — follow these steps:
- Visit acetopup.pk and browse our games
- Select your game and choose your preferred package
- Enter your Player ID or username — no password needed
- Choose your payment method: Easypaisa or JazzCash
- Complete payment and your top-up arrives instantly ⚡
We currently accept the following payment methods:
We do not accept bank transfers or cash on delivery. All payments are processed securely.
Yes, completely safe. Here’s why thousands of Pakistani gamers trust us:
- We never ask for your game account password
- All top-ups are done via your Player ID only
- Served 1000+ Pakistani gamers successfully
- Verified positive reviews on our website
- 24/7 WhatsApp support if anything goes wrong
No, you can order as a guest without creating an account. However, creating a free account gives you:
- Track all current and past orders
- Faster support if you ever have an issue
- Complete order history
- Exclusive deals and discount notifications
Yes! Just enter their Player ID when ordering. Perfect for gifting UC, diamonds, or coins to a friend or family member.
No hidden charges at all. The price shown on the product page is exactly what you pay. 100% transparent pricing — no surprises at checkout.
Delivery & Top-Up Process
ڈیلیوری اور ٹاپ اپ کا عمل
Most orders are delivered instantly within 1–5 minutes after payment confirmation. During peak hours, delivery may take up to 30 minutes.
- Open PUBG Mobile
- Tap your profile picture in the top-left corner
- Your Player ID (a series of numbers) appears below your username
- Copy all digits carefully and paste into the order form
- Open Free Fire
- Tap the profile icon in the top-left
- Your Player ID is shown below your in-game name
- It’s usually 9–10 digits long
No, you don’t need to be online. The top-up is added to your account automatically. However, we recommend logging into the game after placing your order to confirm the balance has arrived. If logged in on multiple devices, log out and back in to refresh your balance.
We support a wide and growing range of games and apps:
We regularly add new games. Check acetopup.pk for the latest list.
Refunds & Issues
واپسی اور مسائل
If the top-up has already been delivered to a wrong Player ID, unfortunately we cannot reverse or refund it — the transaction is completed on the game server.
This is why we always recommend carefully double-checking your Player ID before confirming payment.
- Wait up to 30 minutes — busy periods cause short delays
- Log out and log back into your game to refresh your balance
- If still nothing after 1 hour, contact us on WhatsApp
- Send your order number and payment screenshot
- We’ll investigate and either complete delivery or issue a full refund
This sometimes happens due to a network timeout between your payment app and our system. Here’s what to do:
- Take a screenshot of your JazzCash or Easypaisa transaction
- Make sure it shows the deducted amount and transaction ID
- Send it to us on WhatsApp
- We’ll verify within 30 minutes and complete your order or refund you in full
Due to the instant digital nature of our products, refunds cannot be issued once a top-up is successfully delivered. Refunds are only processed in these situations:
- The top-up was not delivered
- Delivered to the wrong account due to our error
- A technical problem occurred on our end
If you have concerns before ordering, please contact us on WhatsApp first.
Once a refund is approved, we process it within 24–48 hours. The refund goes back to the same payment method you used (JazzCash or Easypaisa). You’ll receive a confirmation message on WhatsApp once processed.
Support & General
سپورٹ اور عمومی سوالات
The fastest way to reach us is via WhatsApp. You can also use the Contact page on our website.
🕘 Support hours: 9:00 AM – 11:00 PM Pakistan Time, 7 days a week
We aim to respond to all queries within 30 minutes.
Yes! We regularly run discount offers and seasonal promotions. Follow us on Instagram or check our homepage for the latest deals.
For bulk orders or reseller pricing, contact us directly on WhatsApp — we offer special rates for high-volume buyers.
Yes! AceTopUp is a fully online store serving customers across all cities in Pakistan — Karachi, Lahore, Islamabad, Faisalabad, Rawalpindi, Peshawar, Quetta, and everywhere in between.
As long as you have JazzCash or Easypaisa, you can order from anywhere in Pakistan.
No. All our top-ups are done through official and legitimate channels. We top up directly via your Player ID — we never log into your account, never use hacks or third-party tools, and never violate game terms of service.
Your account is completely safe ✅